Privacy Policy

Last updated:

Phraxellshexlyon ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact information (email address, phone number, postal address)
• Information you provide when contacting us through our contact form
• Preferences and interests related to our products and services
• Any other information you choose to provide

We also automatically collect certain information when you visit our website, including:

• IP address and browser type
• Pages you visit and time spent on pages
• Referring website addresses
• Device information and operating system

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Process and manage your orders and requests
• Send you information about our products and services, with your consent
• Improve our website and user experience
• Analyse website usage and trends
• Comply with legal obligations

Legal Bases for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on the following legal bases:

• Consent: When you have given clear consent for us to process your personal data for specific purposes
• Contract: When processing is necessary for the performance of a contract with you
• Legal Obligation: When processing is necessary for compliance with a legal obligation
• Legitimate Interests: When processing is necessary for our legitimate interests, provided your rights and freedoms do not override those interests

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist us in operating our website and conducting our business
• When required by law or to protect our rights and safety
• In connection with a business transfer, such as a merger or acquisition
• With your explicit consent

Data Protection

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights and Options

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal data
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restriction: Request restriction of processing of your personal data
• Portability: Request transfer of your personal data to another service
• Objection: Object to processing of your personal data
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in the Contact Information section below.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure that your personal data receives adequate protection.

Data Retention Periods

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymise it.

Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately, and we will take steps to delete such information.

Third-Party Services

Google Ads Conversion Tracking

We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns. This service uses cookies to track user interactions with our ads and website.

Google Ads Remarketing

We use Google Ads remarketing to show you relevant advertisements on other websites you visit. This is done through cookies that track your browsing behaviour.

Google Analytics

We use Google Analytics to analyse website traffic and user behaviour. This service collects information about how visitors use our website, which helps us improve our services.

Google Maps API

If we use Google Maps on our website, the Google Maps API may collect information about your location and usage. Please refer to Google's Privacy Policy for more information.

Use of Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. For detailed information about our use of cookies, please see our Cookies Policy.

Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Phraxellshexlyon
36-38 Whitworth St
Manchester M1 3NR
United Kingdom
Email: callme@phraxellshexlyon.world
Phone: +44 161 279 0022